We’re looking for an experienced leader to take over the Application Support and QA (manual and automated testing) team within the IT department of a large international company operating in the travel and services sector.
Your mission will be to ensure the high availability and quality of IT applications, drive the development of QA processes, and implement innovation through automation.
You will act as a key partner for internal stakeholders, collaborate closely with development teams, and contribute to the overall strategy for IT support and testing.
What We Offer:
- Opportunity to lead key IT teams in an established international organization
- Support for professional development and continuous learning
- Flexible working hours and hybrid / home office options
- 5 weeks of vacation, sick days, and an extra personal day
- Meal allowance
- Multisport card
- Discounts on company products and services
- Dog-friendly office and fully equipped kitchens (coffee, fruit, water, and more)
- Company social, sports, and charity events
- A friendly and collaborative work environment
Your Responsibilities:
- Lead and manage the Application Support and QA teams (manual & automated testing)
- Develop the team, define processes and competencies, and shape the QA strategy
- Handle escalation and crisis management of incidents related to application support, including post-mortem coordination
- Monitor, report, and continuously improve team performance
- Introduce modern practices such as shift left / shift right, test automation, and AI-based testing and support tools
- Collaborate with internal teams, external partners, and vendors
- Ensure compliance with IT, security, and business architecture standards
- Manage the knowledge base and plan team growth and development
What We Expect from You:
- University degree is an advantage
- 5+ years of experience leading an application support function
- 3+ years of experience managing QA teams
- Strong knowledge of ITSM / ITIL methodologies
- Experience supporting diverse technologies and applications (Java, .NET, CRM, CMS, ERP, API, mobile apps)
- Familiarity with cloud services, monitoring tools, API gateways, and log aggregation systems
- Hands-on experience with JIRA (knowledge of other ITSM tools is a plus)
- Customer-oriented mindset, independence, motivation, and ability to lead change
- Excellent communication and organizational skills
- Fluent in Czech and English
- Experience in a complex, customer-oriented industry is an advantage
